bajilaib Privacy Policy

1 Introduction

bajilaib ("we", "our", or "platform") is a trusted online betting and casino service provider in Bangladesh. We take the privacy of our users ("you", "your") very seriously.

This privacy policy explains how bajilaib collects your personal information, why it is collected, how it is used, and how it is kept safe. By using our website or services, you are considered to have agreed to the terms of this policy.

2 Who This Policy Applies To

This privacy policy applies in the following cases:

• Anyone visiting the bajilaib website
• Registered members and active users of bajilaib
• Individuals participating in betting or gaming activities on bajilaib
• Anyone contacting our customer support or live chat

Our services are for persons aged 21 and above only.

3 Information You Provide Directly

When you register on bajilaib or use our services, you voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Documents required for identity verification (National ID or passport number)
• Financial transaction details (bKash, Nagad, Rocket, Upay or bank account information)
• Address and location details

4 Automatically Collected Information

When you visit our website, certain information may be collected automatically:

• IP address and device identification information
• Browser type and version
• Time of website access and session duration
• Information collected through cookies and similar tracking technologies
• List of pages visited and navigation history
• Gaming and betting activity log data

5 Information Received from Third Parties

In some cases we may also receive information from third-party sources, such as:

• Transaction verification information from payment processors
• Verification information from identity verification service providers
• Information required for fraud and anti-money laundering investigations

6 Primary Purposes of Use

bajilaib uses the information collected from you for the following purposes:

1. Account Management: To create, verify, and manage your account.
2. Service Delivery: To manage betting, gaming, and financial transactions.
3. Customer Support: To respond to your queries through 24/7 live chat support.
4. Security: To prevent fraud, money laundering, and other fraudulent activity.
5. Legal Compliance: To comply with applicable laws and regulations.
6. Platform Improvement: To improve the user experience.

7 Communication and Notifications

Using your email or mobile number, we may contact you regarding the following:

• Important account-related notifications
• Transaction confirmation messages
• Security alerts and password change notifications
• Promotional offers (only with your consent)
• Notifications about changes to the privacy policy or terms

You may opt out of receiving promotional messages at any time.

8 Use of Cookies

Cookies are small data files stored in your browser. bajilaib uses cookies for the following purposes:

• Essential Cookies: To maintain login status and ensure security — these cannot be disabled.
• Functional Cookies: To save your preferences and language settings.
• Analytics Cookies: To review website traffic and usage patterns.

You can disable certain types of cookies from your browser settings, though this may affect some functionality of the service.

9 Sharing Information with Third Parties

bajilaib does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment Processing: To complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
• Identity Verification: With approved verification bodies as part of the KYC process.
• Legal Authorities: To comply with applicable laws or court orders.
• Fraud Prevention: To assist in investigations of cybercrime or financial fraud.
• Business Succession: In the event of a company merger or acquisition, after notifying you in advance.

10 International Data Transfers

Our servers and data storage systems may operate in various countries. In such cases, we ensure that appropriate safeguards are in place for data transfers, such as encryption technology and secure data transfer protocols.

11 Technical Security Measures

bajilaib applies industry-standard security technology to protect your personal information. Our security measures include:

• SSL encryption — all data transmissions are secured
• Password storage with 256-bit AES encryption
• Two-factor authentication (2FA) facility
• Regular security audits and penetration testing
• Firewall and DDoS protection
• Restricted access control — only authorised staff can access data

12 Data Retention Period

We retain your information only for as long as necessary:

• While the account is active — all information is retained.
• After account closure, certain information may be retained for a minimum of five years for legal and regulatory requirements.
• Financial records of transactions are retained for the long term as required by applicable law.
• Marketing data is deleted after consent for promotional communication is withdrawn.

13 What Happens in the Event of a Data Breach

If a data security breach is detected, bajilaib will promptly take the following steps:

• Affected users will be notified by email as soon as possible.
• The nature and impact of the breach will be assessed.
• Relevant authorities will be informed as required.
• Necessary measures will be taken to prevent similar incidents in future.

14 Your Rights

bajilaib grants you the following rights over your personal information:

1. Right of Access: You have the right to know what information we hold about you.
2. Right to Rectification: The right to request correction of inaccurate or incomplete information.
3. Right to Erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
4. Right to Restrict Processing: The right to request that processing of your information be suspended in certain circumstances.
5. Right to Portability: The right to receive your information in a structured, machine-readable format.
6. Right to Object: The right to object to the processing of your information for marketing purposes.
7. Right to Withdraw Consent: The right to withdraw any previously given consent at any time.

15 How to Exercise Your Rights

To exercise any of the rights listed above, you can contact us:

• By email: [email protected]
• Or through our 24/7 live chat support

After receiving your request, we will try to respond as quickly as possible, generally within 30 working days. Additional information may be requested to verify your identity.

16 Protection of Minors

bajilaib services are for persons aged 21 and above only. We verify age at the time of registration and reserve the right to immediately suspend an account if a user is suspected to be below the required age.

Parents and guardians are requested to ensure that minors do not use our platform.

17 Policy Update Process

bajilaib may update this privacy policy from time to time. For any changes, we will:

• We will mention the update date on the website.
• If there are significant changes, we will notify registered users by email.
• Continuing to use the platform after changes are made will be considered as acceptance of the new policy.

If you disagree with a policy change, you have the right to close your account and stop using the service.

18 Contact Us

If you have any questions or concerns about this privacy policy, please contact us through the following:

• Email: [email protected]
• 24/7 Live Chat Support (available in Bengali)

This policy was last updated in January 2026.